Email Support
Reach our dedicated desk directly. We reply within 24 hours on business days.
support@onedestiny.app →Vendor Partner Desk
Onboarding questions, portfolio uploads, lead credits, KYC, and wallet withdrawals.
Open Vendor Ticket →Couples Concierge
Need assistance shortlisting wedding vendors, verifying packages, or checking escrow safety?
Couples Guide →Urgent Event Desk
Live wedding date escalations and active booking queries handled with priority.
Priority Request →Frequently Asked Questions
Explore answers to common questions about accounts, leads, bookings, and payments.
How do I get more wedding leads on OneDestiny?Vendors
Upgrade to a Premium vendor plan to receive priority search ranking in your city and category, along with unlimited lead unlocking. Additionally, maintaining a high-definition portfolio with clear pricing packages and promptly replying to client messages significantly boosts lead conversion.
How do I withdraw my earnings from the Wallet?Payments
Navigate to Wallet > Withdraw in your vendor dashboard. Link your bank account (Account Number + IFSC) or your verified UPI ID. Payout requests are verified and disbursed within 2 to 3 business days directly to your designated bank account.
What is OneDestiny's platform commission?Payments
Standard accounts incur a modest 5% platform service fee on completed client bookings. Vendors on active Premium subscription tiers enjoy 0% platform commission, retaining 100% of their booking earnings.
How do I get the Verified Vendor badge?Vendors
The Verified Vendor badge is awarded to vendors who complete business identity KYC verification (government ID, business license or GST where applicable) and hold an active Premium subscription. Verified profiles receive 3x more views from couples.
Can I block specific dates on my booking calendar?Vendors
Yes! Go to Calendar > Block Date. You can block single dates or date ranges for personal vacations, off-platform offline weddings, or maintenance. Blocked dates prevent clients from submitting conflicting booking inquiries.
How do couples find and book wedding vendors?Couples
Couples can filter vendors by category (Photography, Makeup, Venues, Catering, Mehndi, Decor, etc.), city, and budget. You can inspect verified portfolios, read genuine client reviews, chat directly with vendors in real-time, and confirm bookings with transparent pricing.
Which payment methods are supported?Payments
All client payments are processed via Razorpay's PCI-DSS compliant infrastructure. Supported methods include UPI (Google Pay, PhonePe, Paytm), Visa, MasterCard, RuPay credit and debit cards, Net Banking across all major banks, and popular wallets.
How do I reply to client reviews?Vendors
Open the Reviews tab in your vendor dashboard, select the client review you wish to address, and click Reply. Your polite response will be publicly visible to future couples on your storefront.
What happens if I cancel my Premium subscription?Account
If you cancel your subscription, you retain all Premium privileges until the end of your current paid billing period. Afterwards, your account automatically reverts to the Free tier without losing your portfolio, albums, or historical reviews.
How do I export my data or request account deletion?Account
You have full sovereignty over your data. Head to Account > Export Data to receive a portable archive of your profile, media files, and invoices. To delete your account and associated credentials, submit a request via Settings or email support@onedestiny.app.
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